Unit 17 Pavilion Workshops, Park Road, Holmewood Industrial Park, Chesterfield, Derbys S42 5UY Tel 01246 851118 Fax 01246 855502
Terms & Conditions
Ordering Goods - Goods can be ordered via Fax/Telephone/E-mail or online. When a form is submitted, a member of our team will contact the customer in their preferred manner to discuss details. If the customer wishes to place an order they will then be given an order number and delivery and payment options will be decided upon. The customer is not obliged to continue with the order until a payment transaction has occured.
Sending Goods Abroad - Unfortunately, we sell goods for delivery in the UK only and do not ship abroad.
Delivery of Purchased Goods - Customers may choose the delivery option they wish depending on the level of urgency for the goods and the optimum price they would like to pay. We have several options available ranging from next day courier to second class post (£0.22 to £25.00) Carriage charged depends on the weight of the items and their destination. Customers will be given the choice and cost of available options on ordering. IF ITEMS ARE DELIVERED BY COURIER, PLEASE DOUBLE CHECK THEIR QUALITY BEFORE SIGNING FOR THEM. IF YOU HAVE ANY DOUBT REGARDING THE CONDITION OF THE ITEMS, EITHER DO NOT SIGN FOR DELIVERY OR ASK THE COURIER WHERE YOU CAN INDICATE POSSIBLE DAMAGE. FAILIURE TO DO SO WILL INVALIDATE OUR INSURANCE FOR DAMAGES AND WE WILL NOT STAND THE FINANCIAL COSTS OF REPLACEMENT. IF ANY ITEMS ARE DAMAGED, WE MUST KNOW WITHIN 24 HOURS MAX TO CLAIM ANY INSURANCE FROM THE COURIERS.
Returns Policy - The EU Distance Selling Directive outlines the customers rights in returning goods bought over the internet. For items to be returned they must not have been used or fitted and must still be in the original packaging. They must be returned within 14 days and at the customers cost if the order is correct, and in such a case will be liable to a surcharge of 15% of the goods value. Items ordered in specifically will only attract a 50% refund if unwanted and must be returned at the cost of the customer. If you have an item to return or queries on this process, please contact us to fully discuss the procedure. The Management reserves the right to refuse returns and make the final decision in all cases.
Order Cancellation - Orders need to be cancelled in writing, detailing your full order details, which must be received by us no later than 7 days from the placing of the order for any refund to be possible. If the required items have been ordered in specially, a maximum refund of 50% may be granted. The Management reserves the right to refuse cancellation of an order in certain situations.
Tax - 17.5% VAT will be added to all UK and EU orders.
In the case of any complaint or unfortunate situation not covered in the above, the management reserves the right to make the final decision which cannot be questioned upon acceptance of these Terms & Conditions of sale (submission or confirmation of an order).
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